FAQ | MIROMI Swiss Essentials
Here you will find answers to frequently asked questions about MIROMI products.
Please note: For legal reasons, we are not permitted to make claims about healing or efficacy.
Our information is not a substitute for medical advice.
Whether about ordering, shipping, payment, or use - we provide you with a quick overview.
If you have any further questions, you can contact us directly at any time.
Order
Why are there empty subcategories?
We are continuously expanding our range.
New products are added gradually.
Do I need a customer account to place an order?
No. You don't need a customer account to order from MIROMI. However, creating a customer account offers many benefits. With a customer account, you won't have to re-enter your details every time in the future, and you'll have an overview of all your orders.
I haven't received a confirmation email after placing my order.
If you did not receive an order confirmation by email, please contact us at info@miromi.ch. We will do our best to find out what the problem is as quickly as possible and will send you a confirmation email.
Can I change or cancel my order?
As soon as you place your order, we will do everything we can to ensure that it arrives in your mailbox as quickly as possible. If you change your mind, please send an email to info@miromi.ch As long as your order has not yet been handed over to the post office, we will be happy to change or cancel it.
I haven’t received an invoice yet. Will I still get one?
If you selected “Purchase on account” in the shop, you will receive your invoice directly from our partner Powerpay.
In this case, we do not send invoices ourselves.
If you selected another payment method but still need an invoice,
please email us at info@miromi.ch
Shipping & Delivery
Can my shipping address differ from my billing address?
Yes. During checkout, you can select different delivery and billing addresses.
How will my package be shipped?
After we have safely packed your MIROMI product, we hand it over to Swiss Post.
Shipping is carried out by B Mail as standard.
Where is my package?
As soon as your package has been shipped, we will send you an email confirming the shipment.
We will be happy to provide you with the tracking number by email upon request.
Discount codes
Where can I redeem my discount code?
You can enter your discount code directly at checkout.
There, you’ll find the “Discount code” field on the right - simply enter it and click “Apply.”
👉 For new customers: With the one-time discount code Gesund369 , you’ll receive a special welcome discount.
Payment
What payment methods are accepted?
We offer the following payment methods:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- PostFinance Pay
- PostFinance Card
- Twint
- Purchase on account (via our partner Powerpay)
Can I pay for my order in installments?
We currently do not offer installment payments.
However, you can conveniently choose from our various payment methods.
Contact
How can I reach you?
How can I send you suggestions or feedback?
We welcome your feedback and take suggestions very seriously.
Simply send us an email at:
info@miromi.ch
Where can I write reviews?
We would be delighted to receive your feedback!
Feel free to write us a review directly on Google and share your experience with MIROMI.